FAQ
FAQ
Frequently Asked Questions (FAQ)
You can send us the part number, or information such as the brand, unit model (e.g., excavator, dump truck, or generator), serial number/engine number (if available), and a description of the heavy equipment component via WhatsApp (+62 812 1260 0878), phone at (021) 6401621, or the quote request form on the Contact page. Our team will first help identify your spare parts needs and then send you an official quote in PDF format.
We can typically send most quotations within about 30–45 minutes during business hours (Monday–Friday, 8:00 a.m.–5:00 p.m. WIB). For large-volume spare parts procurement or long-term contracts, a complete quotation will be sent within a maximum of 24 hours.
Yes. We offer special pricing for corporate purchases, bids, long-term contracts, and large-scale fleet procurement. Please provide a list of your requirements so our team can provide you with the most competitive quote.
We accept bank transfers, Letters of Credit (LC) for certain purchases, and payments as agreed upon in business arrangements for corporate customers who have been granted credit approval.
We ship throughout Indonesia from our warehouses in North Jakarta and Balikpapan. Estimated delivery time is generally 3-7 business days, depending on the destination. We will provide a more accurate delivery estimate along with your quote.
Yes. Express shipping is available for an additional fee, including charter options for remote locations or urgent needs to prevent operational downtime. Contact our team for a cost estimate and delivery time.
Yes, they are 100% original. PT Buana Penta Mandiri is an authorized distributor and partner for leading brands such as Bosch, Delco, Emtrac, and Nikko. We source products directly from the manufacturers or official principals, ensuring you receive genuine products with the highest quality standards and valid manufacturer warranties.
Genuine parts are manufactured and marketed by the vehicle’s brand owner. OEM parts are manufactured by the same manufacturer as the original product but are marketed under a different brand, offering equivalent quality at a more affordable price. Aftermarket parts are manufactured by third parties and vary in quality. PT Buana Penta Prima only supplies Genuine and OEM parts.
Heavy equipment batteries are covered by an official warranty in accordance with each brand’s policy (6–15 months, depending on the model). For other spare parts, the warranty follows the relevant manufacturer’s policy and will be specified in the quote.
Send us a photo or video of the damage along with your invoice number via WhatsApp or email. Our team will verify the claim before determining the replacement process or claim resolution in accordance with the applicable warranty terms.
Our technical team will help you identify the right replacement part (such as engine, hydraulic, or undercarriage components) free of charge. Simply provide the brand, model, serial number, or engine number (if available), along with a description of the component. You can also send a photo of the old part via WhatsApp.
We provide free technical consultation via WhatsApp and phone to help identify spare part needs and offer technical recommendations. For on-site service, availability depends on the service area and will be confirmed by our team.
Disclaimer
*Business Days = Monday–Friday, excluding national holidays.
*Remote areas / off-site mines / special orders = may take longer (please consult the sales team).
*The warranty applies only to factory defects. The warranty does not cover user error or improper installation, and applies exclusively to battery products.
* The estimated time for preparing a quotation is 30–45 minutes after all required documents are received.
FAQ
Pertanyaan Umum (FAQ)
Jawaban untuk pertanyaan yang sering diajukan tentang spare part alat berat.
Kategori: Pertanyaan Umum
PT. Buana Penta Prima menyediakan lebih dari 50.000+ SKU produk spare part alat berat dari 20+ brand ternama dunia, meliputi: Filter & Element (RACOR, Caterpillar, Komatsu, Kubota), Electrical Components (MAHLE, NIKKO, DELCO REMY, BOSCH, SAWAFUJI), Engine Parts (Cummins, Caterpillar, Komatsu), Hydraulic & Pump (Caterpillar, Hitachi), Batteries (EMTRAC PLUS, EB, BOSCH), Belt & Drive, Engine Sealing, dan Components.
Ya, semua produk yang kami distribusikan adalah genuine parts dan OEM (Original Equipment Manufacturer) dengan garansi resmi 6-15 bulan. Kami adalah distributor resmi untuk brand Caterpillar, Komatsu, Cummins, Bosch, Hitachi, MAHLE, NIKKO, DELCO REMY, RACOR, Kubota, SAWAFUJI, dan EMTRAC PLUS di Indonesia. Setiap pembelian dilengkapi sertifikat keaslian.
Untuk memilih filter Caterpillar yang tepat, berikan informasi: (1) Model alat berat (misal CAT 320D, 336D, 349D), (2) Jenis filter yang dibutuhkan (oil, fuel, air, hydraulic), (3) Nomor part jika diketahui. Tim teknis kami akan membantu identifikasi part number yang sesuai. Filter CAT original memiliki nomor part yang unik seperti 1R-0749 (fuel filter), 1R-1808 (oil filter), dan 275-2604 (oil filter). Konsultasi gratis via WhatsApp
Suku cadang Genuine adalah part yang diproduksi oleh merek equipment asli (misal: Caterpillar Genuine Parts). OEM (Original Equipment Manufacturer) diproduksi oleh pabrik yang sama dengan genuine tapi dijual under brand lain, kualitas identik, harga lebih terjangkau. Aftermarket diproduksi oleh pihak ketiga dengan variasi kualitas. PT Buana Penta Prima menyediakan Genuine dan OEM berkualitas dengan harga kompetitif.
Pengiriman ke Kalimantan Timur dan Selatan biasanya memakan waktu 3-5 hari kerja untuk pengiriman reguler dan 1-2 hari untuk pengiriman ekspres. Kami bekerja sama dengan jasa pengiriman kargo terpercaya dan juga menyediakan opsi charter untuk kebutuhan mendesak.
Ya, kami menyediakan berbagai pilihan battery alat berat heavy duty dari brand EMTRAC PLUS, EB (Eastern Battery), dan BOSCH. Produk unggulan kami meliputi EMTRAC PLUS 90D23L (Q85), 105D31R (NX120-7), DIN74, dan 245H52R (N-200) untuk aplikasi automotive dan alat berat. Untuk battery BOSCH tersedia MF N200, NX110-5L, dan NS40Z. Lihat video review battery di channel YouTube @akimobilpro untuk informasi detail.
Tim teknis kami akan membantu verifikasi compatibility berdasarkan model unit, serial number, dan part number. Kami juga menyediakan parts manual dan exploded diagram untuk memastikan pemesanan tepat. Hubungi kami dengan detail unit Anda untuk konsultasi gratis.
Ya, semua suku cadang yang kami distribusikan dilengkapi dengan garansi resmi dari manufacturer. Garansi berbeda-beda tergantung jenis part dan brand biasanya berkisar 6-15 bulan. Kami juga menyediakan warranty claim assistance.
Ya, PT. Buana Penta Prima melayani berbagai industri termasuk: Mining (tambang batubara, emas, nikel), Konstruksi (excavator, bulldozer, crane), Marine (Perkins, Cummins, Yanmar marine), Genset & Power (Perkins, Cummins, Mitsubishi), dan Perkebunan (Kubota, Yanmar). Kami menyediakan spare part khusus untuk kondisi operasional berat termasuk komponen tahan korosi untuk aplikasi marine.
Kami menyediakan suku cadang untuk Caterpillar, Komatsu, Cummins, Perkins, Yanmar, Kubota, Deutz, Hitachi, Kobelco, Volvo, Hyundai, Doosan, Bosch, Donaldson, Fleetguard, Sakura, WIX, Baldwin, dan banyak brand lainnya.
Kantor dan gudang utama PT. Buana Penta Prima beralamat di Jl. Griya Agung No.37-38 Blok M3, RT.2/RW.20, Sunter Agung, Kec. Tanjung Priok, Jakarta Utara, DKI Jakarta 14350. Jam operasional: Senin-Jumat 08.00-17.00 WIB. Telepon: (021) 6401621. WhatsApp: +62 812 1260 0878. Kami mengirim ke seluruh 38 provinsi di Indonesia.
Kami menerima pembayaran via transfer bank, LC (Letter of Credit) untuk pembelian besar, dan terms of payment untuk pelanggan korporat dengan approval kredit. Semua transaksi dilakukan secara profesional dan transparan.
Kami menyediakan technical consultation remote dan dapat mengirimkan teknisi untuk instalasi dan troubleshooting on-site di area Jakarta dan sekitarnya. Untuk lokasi di luar Jawa, kami bekerja sama dengan jaringan bengkel terpercaya.
Hubungi tim digital sales kami melalui WhatsApp, telepon, atau email dengan daftar part yang dibutuhkan. Kami akan memberikan penawaran harga khusus untuk pembelian volume dan kontrak jangka panjang dalam 1x24 jam.
Kami adalah distributor resmi untuk 20+ brand global termasuk Caterpillar, Komatsu, Cummins, Perkins, dan Yanmar. Setiap suku cadang yang Anda terima adalah 100% genuine dengan garansi resmi manufacturer. Stok 50.000+ SKU ready, pengiriman 1-3 hari ke 38 provinsi.
Kategori: Pengiriman
2-4 hari kerja untuk Kalimantan, Sumatera. 5-7 hari untuk Papua dan Maluku.
Ya, tersedia jalur ekspres dengan biaya tambahan. Hubungi WhatsApp kami.
Kategori: Garansi
Ya, garansi 6-15 bulan tergantung jenis produk. Proses klaim via WhatsApp/email. Setiap suku cadang melalui proses verifikasi 3 langkah:
- Pengecekan genuinitas langsung dari brand manufacturer,
- Inspeksi fisik dan fungsional di gudang kami, dan
- Garansi resmi dari manufacturer.
Kirim foto/video kerusakan + nomor invoice ke WhatsApp kami. Proses 1-3 hari kerja.
Kategori: Cara Order
Isi form Quick Quote di website atau chat WhatsApp. Response dalam 15 menit.
Ya, harga khusus untuk pembelian korporat dan kontrak jangka panjang.
Kategori: Teknis
Chat dengan tim teknis kami. Berikan merek, model alat berat, dan deskripsi komponen.
Ya, konsultasi identifikasi part dan troubleshooting gratis via WhatsApp/telepon.