Services
4 Pillars of Service
Comprehensive Solutions for All Your Needs
Technical Support
Our technical team consists of specialists with experience in part number identification, engine and hydraulic troubleshooting, and application consulting at coal mines in Kalimantan, national infrastructure projects, and oil palm plantations.
- Free part number identification
- Engine and hydraulic troubleshooting
- Recommendations on genuine vs OEM parts
- Consultations via WhatsApp and phone
Quotation System
A modern quotation system that generates professional price quotes in 30-45 minutes*. Available for both individual and corporate purchases under long-term contract arrangements.
- Response quotation 30-45 minutes*
- Professional PDF format
- Volume-based pricing negotiations
- Long-term contracts available
Shipping & Logistics
An integrated logistics network with warehouses in North Jakarta and Balikpapan. Fast shipping in 3-7 business days* to 38 provinces, including remote areas.
- Jakarta & Balikpapan Warehouses
- Shipping in 3-7 business days* (38 provinces)
- Express shipping service
- Real-time shipment tracking
Warranty & Claims
Every product comes with a 6-15 month* genuine warranty. The claims process is easy via WhatsApp or email, with claims resolved within 1-3 business days*.
- 6-15 month* genuine warranty
- Claims via WhatsApp resolved within 1-3 business days*
- Return & replacement policy
Work Process
From Inquiry to After-Sales in 7 steps
01
Inquiry
Chat WA/Email/Form
02
Identification
Part number & specs
04
Confirmation
PO & Invoice
05
Packing
Safety packaging
07
After-sales
Support & warranty
Delivery Range
Shipping to All of Indonesia
With strategically located warehouses in North Jakarta and Balikpapan, we are able to ship spare parts to 38 provinces within an estimated 3-7 business days*.
38
1
1-3
2-4
5-7
Jabodetabek
(1-3 Hari)
Jawa
(1-3 Hari)
Sumatera
(1-3 Hari)
Kalimantan
(2-4 Hari)
Sulawesi
(2-4 Hari)
Papua
(2-4 Hari)
Maluku
(2-4 Hari)
NTT
(2-4 Hari)
Estimated Delivery
- Jabodetabek
- Jawa, Sumatera
- Kalimantan, Sulawesi
- Papua, Maluku, NTT